Get your questions answered before you start.
We gathered the most common questions about what GrabMyTurn does, how it protects your data and how the plans work.
About GrabMyTurn
What is GrabMyTurn?
It is a Windows app that makes booking on Prenot@mi faster and less tiring, for a fraction of the price of a booking agent. It runs on your computer, uses your own account and takes care of the repetitive work: it fills in the login and the form with the details you have already saved, puts the attachments back, keeps an eye on the calendar and tries again when the site fails.
Is GrabMyTurn affiliated with Prenot@mi or with the consulate?
No. GrabMyTurn is independent software. It has no relationship with, approval from or support from Prenot@mi, the Italian Ministry of Foreign Affairs, consulates or any government. Prenot@mi is a trademark of its respective owners and is mentioned here only to indicate the service the app works with.
Does the app guarantee that I will get an appointment?
No, and be wary of anyone who promises that. Slots are released by the consulate, in limited numbers, and competition is fierce. What GrabMyTurn does is cut errors and wasted time so you arrive ready and do not waste attempts, but it does not create slots or guarantee a result.
Do I need a Prenot@mi account?
Yes. The app works inside your account on the portal. You remain its holder and are responsible for it. GrabMyTurn does not create accounts or access other people's accounts.
Which computers does it work on?
On computers running Windows 10 or 11. There is no version for phones, Mac or Linux for now.
What if Prenot@mi changes the site?
The portal can change without notice, and that can affect how the app works. When that happens, we update GrabMyTurn. There is no guarantee that everything will keep working without interruption.
Privacy and security
Does my Prenot@mi password go to your servers?
No. Your Prenot@mi email and password are stored only on your computer, encrypted with the protection built into Windows, which only your user account can open. We never send that information over the internet.
Where is the data I fill in on the forms stored?
On your computer. Form profiles and saved attachments live in a folder of yours, in files that you can view, edit or delete. We do not make copies of them on our servers.
What information does the app send to you?
What is needed for the license to work: your sign-up email, the status of your plan and a device identifier. To prevent use by third parties, the license is also tied to an irreversible signature (hash) of your Prenot@mi account email, with no way to recover the original address. Optionally, technical reports with no personal data, which help us fix failures and which you can turn off in the settings.
Does the app solve CAPTCHAs for me?
No. When the portal asks for a CAPTCHA, the app stops and warns you. That step is always yours.
Does the app submit forms on its own?
The app fills in the form, but submitting is up to you: it highlights the next button and you decide when to click. The booking function on the Complete plan submits the request after you trigger the corresponding button, and stops when a security challenge appears.
Plans, payment and refunds
Is there a free version?
Yes. The Free plan costs nothing and includes browsing optimized for Prenot@mi, one-click login, the saved form for 1 service, filling in some of the fields, automatic OTP requests and the calendar scan up to the first available day. It requires a simple sign-up, with just your email, to activate the license. The advanced features are on the Complete plan.
How does the Complete plan pass work?
You choose a 30-day or 90-day pass and pay once. The Complete plan stays active for the whole period, counted from the purchase. When the pass ends, the app goes back to the Free plan, and your saved profiles and data stay on your computer.
Does the pass renew on its own?
No. There is no automatic renewal or recurring charge. Nothing is charged after the pass ends, and you do not need to cancel anything.
Can I ask for a refund?
Purchases made online carry a right of withdrawal under the Brazilian Consumer Protection Code. The details of the refund policy will be published together with the terms of use before launch.
What if I still have not managed to book when the pass ends?
You can buy a new pass whenever you want, even before the current one ends. The days of the new pass are added to the ones you still have left, so you lose none.
Can I use it on more than one computer?
Yes. There is no limit on computers: you can install and use GrabMyTurn on as many as you need. The license is personal and is tied to your Prenot@mi account.
Can I use it to book for other people or for my clients?
The Free and Complete licenses are personal and meant for use on your own account. If you serve other people, as an office or agency, contact us through support to learn the terms.
How do I ask for help?
Through the app itself, in the support option, or by email. You do not need to identify yourself again: the app already tells us which license is yours.
Want to be notified at launch?
Leave your email and we will let you know as soon as GrabMyTurn launches, with the download link.