Support and contact
Had a problem with the app, want to ask something before buying or talk about a partnership? Write to us using the form below. The clearer your report, the faster we can understand it and reply.
Prefer to write by email?
Send your question, suggestion or complaint to [email protected].
We reply by email. For quick questions, check the frequently asked questions below first.
Send a message
We reply by email. For quick questions, check the frequently asked questions first.
What to include in your support message
- The GrabMyTurn version, shown under Settings > About.
- The Windows version you use.
- What happened, at which step and what you expected to happen.
- If an error message appears, its exact text (copy and paste it into the message), with no personal data.
What never to send
Do not send your Prenot@mi password or any other sensitive data. GrabMyTurn support does not need it to help you.
Quick questions
- See the frequently asked questions Answers to the most common questions about GrabMyTurn and booking.
- Read the articles Step-by-step guides and explanations about the booking process.
To learn how we handle the data you send us, read the privacy policy. Privacy and security.
GrabMyTurn is independent software. We are not affiliated with, approved by or endorsed by, and have no relationship of any kind with, Prenot@mi, the Italian Ministry of Foreign Affairs, or any government or consulate.